Privacy Policy

Last Updated: April 2026

Nervala™ (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit neirvala.com. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have.

1. Information We Collect

a. Information You Provide

• Name, shipping address, email and phone number
• Billing details and payment information (processed by our secure payment partner)
• Order history and customer support correspondence
• Reviews, feedback or messages you choose to send us

b. Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages viewed, time on page, referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

• Processing and fulfilling your Nervala orders
• Providing customer service and responding to inquiries
• Sending order confirmations, shipping updates and refund-related notices
• Sending occasional promotional emails (with the option to unsubscribe)
• Improving the Website experience and product offerings
• Detecting and preventing fraud, abuse or unauthorized activity
• Complying with legal obligations and enforcing our Terms of Use

3. Cookies & Tracking

The Website uses cookies and similar tools to help it function properly, remember preferences and understand how visitors use the site. You can disable or limit cookies through your browser settings.

4. How We Share Your Information

We do not sell your personal information. We share it only in these limited cases:

• Service Providers: companies that help us operate the Website, process payments, ship products and provide customer support.
• Retail Partner: Nervala orders are processed via a secure payment partner serving as the retailer of record.
• Legal & Safety: if required by law, court order or governmental request, or to protect our rights, customers or the public.
• Business Transfers: in the event of a merger, acquisition or sale of assets, customer information may be transferred as part of that transaction.

5. Data Security

We use reasonable physical, administrative and technical safeguards to protect your information, including secure (SSL) connections during checkout. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes and enforce our agreements.

7. Your Rights & Choices

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Restrict or object to certain processing of your information

8. Children’s Privacy

Nervala is intended for adult use (18+). The Website is not directed at children, and we do not knowingly collect personal information from minors.

9. Third-Party Links

The Website may link to external sites we do not operate. This Privacy Policy applies only to information collected by neirvala.com.

10. International Visitors

The Website is hosted and operated from the United States. If you access it from outside the U.S., information you submit may be transferred to and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when the policy was most recently revised.

12. Contact

For questions about this Privacy Policy, reach us through the Contact Us page.